HELP & FAQ
Questions we hear most
Can’t find what you’re looking for? Write to us — we respond within 24 hours.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking and popular wallets. All transactions are secured with SSL encryption.
Is it safe to pay on your site?
Yes. We use SSL encryption and your card details are handled entirely by our payment gateway partner — we never store them on our servers.
Can I modify or cancel my order after placing it?
We begin processing orders quickly. Write to care@amaelia.in or WhatsApp us on +91 88601 77601 as soon as possible and we will do our best. If the order has already been dispatched, it cannot be changed.
Do you accept orders from outside India?
We accept orders from within India at the moment. International orders are not yet supported.
Sizing & Fit
How do I find my size?
Each product page has a size guide with detailed measurements. Measure your chest, waist and hips and compare them to the guide before ordering. When in doubt, size up — ethnic silhouettes often wear comfortably a little larger.
Do your pieces run true to size?
Our sizing follows standard Indian measurements. We recommend checking each product’s individual size chart, as fit can vary between silhouettes — a straight kurta and an anarkali wear quite differently.
What if the piece doesn’t fit?
You may request a size exchange within 7 days of delivery, subject to stock. The piece must be unworn with all original tags intact. See our full Refund & Exchange Policy for details.
Can I get a piece made to my measurements?
We do not offer custom stitching at the moment. All pieces are available in the standard sizes listed on each product page.
Shipping & Delivery
How long does delivery take?
Ready-to-ship pieces are dispatched within 3 to 5 business days. Delivery then takes 3 to 7 business days depending on your location across India.
Do you ship across India?
Yes, we ship to all serviceable pin codes across India.
How do I track my order?
Once your order is dispatched, you’ll receive a tracking number by email and WhatsApp. Use it to track your parcel directly on the courier’s website.
Do you offer international shipping?
Not at the moment — we currently ship within India only. Follow us on Instagram @amaelia.in for updates when we expand.
Is there a free shipping threshold?
Shipping details and any free delivery thresholds are shown at checkout. These may vary depending on your order value and location.
Returns & Exchanges
Can I return a piece if I change my mind?
We accept returns only for pieces that arrive damaged, defective, or incorrect — not for change of mind or fit preference. Please read our Refund & Exchange Policy before placing an order.
What if my piece arrives damaged?
Write to care@amaelia.in or WhatsApp us on +91 88601 77601 within 48 hours of delivery, with photographs of the piece and the outer packaging. We’ll arrange a resolution promptly.
How do I request an exchange?
Email care@amaelia.in or WhatsApp +91 88601 77601 with your order number, photographs, and a note on what you’d like to exchange. Exchanges are accepted within 7 days of delivery, subject to stock.
When will I receive my store credit or exchange?
Once your return passes quality inspection (3 to 5 business days from receipt), store credit is issued within 7 to 10 business days. Exchanges are dispatched within 7 to 14 working days, subject to stock.
Product & Care
How do I care for embroidered pieces?
Dry clean is strongly recommended for all embellished pieces. If hand washing, use cold water and mild detergent — never wring. Lay flat to dry in shade. Never iron directly over embroidery; use a pressing cloth or steam from the reverse side.
Will the zari or embroidery tarnish over time?
Zari and metal-thread work can tarnish with direct contact with water, perfume or sweat. Dry clean, store in muslin bags, and spray perfume before putting the piece on — not directly onto the fabric.
Are the colours exactly as shown on screen?
We photograph our pieces in natural light for the most accurate representation possible. Slight variation in hue across different screens is unavoidable, but we keep our photography as true to the actual fabric colour as we can.
What does ‘hand-finished’ mean?
Every Amaelia piece is embellished and finished by hand — each stitch, bead and motif is placed individually, not machine-replicated. There may be minor natural variation between pieces, which we consider part of what makes each garment its own.