Privacy Policy

What we collect

When you browse or shop on amaelia.in, we collect two kinds of information: details you share with us directly, and information gathered automatically when you visit.

Information you give us

• Your name, email address, delivery address and phone number when you place an order or create an account
• Payment details — processed entirely by our payment gateway partner and never stored on our servers
• Any message you send through our contact form, email or WhatsApp

Information collected automatically

• Browser type, device, IP address and pages visited — collected through Shopify's standard analytics
• Session cookies that support basic site functionality such as keeping your cart active

How we use it

• To process and fulfil your order and keep you updated on its status
• To respond to your messages and provide customer support
• To send you updates about new collections or offers — only if you have opted in, and you may unsubscribe at any time
• To understand how our site is used so we can improve it

Who we share it with

We do not sell, rent or trade your personal data. We share it only with the service providers essential to running our business:

• Shopify — our e-commerce platform, which processes and stores your order and account data under their own privacy policy
• Payment gateways — your payment details are processed securely by our gateway partner; we never see or store your card information
• Courier partners — your name, address and phone number are shared with our shipping partner solely to deliver your order
• Marketing tools — only if you have subscribed to email communications from us

Cookies

We use cookies to keep your cart active, remember your preferences and understand how visitors find and use our site. You may disable cookies in your browser, though some site features may not work correctly without them.

Your rights

You may request a copy of the personal data we hold about you, ask us to correct inaccuracies, or ask us to delete your data where we have no legal obligation to retain it. Write to us at care@amaelia.in and we will respond within 30 days.

Data retention

We keep order and account data for as long as necessary to fulfil your orders and comply with our legal, tax and accounting obligations. Contact messages are retained for up to two years.

Security

Your data is stored on Shopify's servers, built on infrastructure that meets industry security standards. All transactions are secured with SSL encryption. We do not store payment card details at any point.

Third-party links

Our site may contain links to third-party platforms such as Instagram or WhatsApp. We are not responsible for the privacy practices of those platforms and recommend reading their policies before sharing personal information with them.

Changes to this policy

We may update this Privacy Policy from time to time. The version published on this page at the time of your visit governs that visit. Where changes are material, we will notify customers by email where we hold your address.